Follow us:
What's going on:
Real-Time Solutions
Our experience in business process monitoring has led us to identify areas where the application of the concept of real-time management can generate significant benefits by: Providing information on time, service level control, multi-channel notification, event traceability, asset management and organization.
Helpdesk
Functions:
ICT user management and incident resolution improvement
Target:
Service Desk teams (internal or external)
Benefits
- Service Homogenization
- Service Level Agreement control
- Traceability
- Improvement of the efficiency and global speed of the production chain.
Modules
- eMas
- Asterisk (CTI low cost alternative solutions)
BAM Monitoring
Functions:
Providing real time access to critical process information.
Anticipation capabilities for business, detecting problem symptoms before problems occur.
Target:
Managment teams
Benefits
- Greater eficiency and faster business operations
- Increased customer satisfaction.
ICT Monitoring
Functions:
ICT Infrastructure Management (ratio of assets, services, applications and processes).
Generation and delivery of performance reports in terms of user perception.
Target:
Technology departments
Benefits
- Service Homogenization
- Service Level Agreement control
- Traceability
- Improvement of the efficiency and global speed of the production chain.
Real Time Management Systems
Functions:
Monitoring processes within the scope of Management Systems
Unification of management systems for Quality Security, Enviroment, and so on
Real-time processes Management.
Target:
Quality Departments.
Benefits
- Many of the non-compliances are automatically identified and registered in the system.
- Procedures can be on-line while solving non-compliances.
© 2010 S2 GRUPO. All rights reserved.